|
Scientific and technical support is provided to all customers on standard (i.e. industrial) support or maintenance contracts. In addition, support is free for all OpenEye Scientific Software evaluation licensees.
No support is provided with an academic license. OpenEye will, at its own discretion and at its own schedule, review the merit of any reported issues, requests for enhancement or questions about usage and deliver a response if appropriate and resources permit. However, academic users are free to purchase standard support contracts. Please contact business@eyesopen.com for details.
Knowledge Base
Before contacting technical support, please consult the Knowledge Base for solutions to common problems.
Contact Support
Contact support via email at support@eyesopen.com. When contacting us by email, please include the following information:
- OpenEye Scientific Software title and version
- Operating system or platform
- Description of the issue
- Steps to reproduce (include input and output files, if possible)
- What you expected to happen
- What happened instead
|
|
