Scientific and technical support is provided to all customers on standard (i.e. industrial) support or maintenance contracts. In addition, support is free for all OpenEye Scientific Software evaluation licensees.
No support is provided with an academic license. OpenEye will, at its own discretion and at its own schedule, review the merit of any reported issues, requests for enhancement or questions about usage and deliver a response if appropriate and resources permit. However, academic users are free to purchase standard support contracts. Please contact firstname.lastname@example.org for details.
When contacting support, please have the following information available to provide:
- Name and version of the product being used
- Operating system or platform being run on
- Description of the issue
- Steps to reproduce (include input and output files, if possible)
- What you expected to happen
- What happened instead
Please refer to our OE supported platforms page for more information.